Refund Policy

Thank you for supporting 101 Flowers. We take great care in growing, preparing and packaging every order, however we understand that sometimes issues can occur.

Dahlia Tubers

Dahlia tubers are living plants and each one is carefully inspected before being packaged and sent. Due to the natural variation of plants, we cannot guarantee the exact size, shape, number of shoots, or performance of each tuber once planted.

We do not offer refunds for:

• Change of mind
• Incorrect planting, growing conditions, or care after receiving your tubers
• Weather conditions, pests, disease, or factors outside of our control
• Tubers that do not grow due to natural causes

If your tuber arrives damaged, diseased, or you believe there is an issue with your order, please contact us within 48 hours of receiving your parcel with:

• Your order number
• Photos of the tuber and packaging
• A description of the issue

We will assess each situation individually and work with you to find a suitable solution.

Order Changes & Cancellations

Orders cannot be changed or cancelled once they have been prepared for dispatch.

Please ensure your delivery details are correct at checkout. 101 Flowers is not responsible for parcels delivered to an incorrect address provided by the customer.

Thank you for understanding that every flower we grow is seasonal, unique, and handled with care.